Shipping policy

Shipping Policy

Last updated: August 24, 2026

At Pawsaints, we aim to provide clear and transparent shipping information from the moment your order is confirmed until it reaches your destination.

ORDER PROCESSING

Orders are typically processed within 2–4 business days after payment is successfully confirmed.

Processing time includes:

  • Order verification.
  • Product preparation.
  • Packaging.
  • Transfer to the shipping provider.

Business days do not include weekends or public holidays.

During holidays, promotional periods, unusually high order volume, or unexpected fulfillment disruptions, processing may take slightly longer.

If a significant delay affects your order, we will contact you using the email address provided at checkout.

ESTIMATED DELIVERY TIME

After your order has been processed and shipped, estimated delivery normally takes:

7–15 business days

Delivery time depends on the destination, local carrier, customs processing, transportation conditions, and other circumstances outside our direct control.

The estimated total time from placing your order to delivery is approximately:

9–19 business days

These delivery periods are estimates and are not guaranteed arrival dates.

INTERNATIONAL SHIPPING

Pawsaints offers international shipping to the destinations available during checkout.

Delivery times may vary depending on:

  • Destination country.
  • Local postal services.
  • Customs inspections.
  • Import procedures.
  • Weather conditions.
  • Public holidays.
  • Carrier delays.

If your destination does not appear during checkout, we are currently unable to ship there.

If we accept an order but later determine that delivery to the address is unavailable, we may cancel the affected order and issue a refund to the original payment method.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Pawsaints does not control customs charges or local import decisions.

SHIPPING COSTS

Available shipping options and any applicable costs will be displayed during checkout before payment is completed.

Shipping costs may depend on:

  • Customer location.
  • Selected shipping method.
  • Current carrier rates.

ORDER TRACKING

When tracking information is available, customers will receive a tracking number or tracking link by email.

Please allow time for the carrier’s system to register and update the tracking information after shipment.

Tracking updates are provided by third-party carriers and may occasionally be delayed or incomplete.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

  • Full name.
  • Street address.
  • Apartment or unit number.
  • City.
  • State or province.
  • Postal code.
  • Country.
  • Telephone number.

Contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.

Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility, except where applicable law provides otherwise.

SHIPPING DELAYS

Carrier delays, customs inspections, severe weather, transportation disruptions, holidays, and other unexpected events may affect estimated delivery times.

If we learn that we cannot ship your order within the stated processing period, we may contact you with an updated estimate.

Where required by applicable law, you may choose to accept the delay or cancel the unshipped order for a refund.

LOST OR MISSING PACKAGES

If your tracking information has not updated for an extended period or your package appears to be lost, contact us at:

bonillaalan278@gmail.com

Please provide:

  • Your order number.
  • Tracking information.
  • Confirmation of the shipping address.

We will review the situation with the shipping provider.

Lost-package claims are evaluated individually based on tracking history, shipping address, carrier information, and applicable consumer law.

ORDERS MARKED AS DELIVERED

If tracking shows that your order was delivered but you cannot locate it, please:

  • Check entrances, mailboxes, reception areas, and safe delivery locations.
  • Ask household members or neighbors.
  • Verify the shipping address used for the order.
  • Contact the local delivery carrier.
  • Contact Pawsaints if the package remains missing.

We may request additional information to investigate the delivery.

An order marked as delivered does not automatically determine the outcome of every claim.

DAMAGED ORDERS

If your order arrives damaged, contact us within 48 hours of delivery when reasonably possible and provide:

  • Your order number.
  • Clear photographs of the damaged product.
  • Photographs of the packaging.
  • A photograph of the shipping label when relevant.

We will review the claim and determine the appropriate resolution under our Return and Refund Policy.

Please do not discard the product or packaging until the claim has been reviewed.

CANCELLATIONS

Cancellation requests should be submitted as soon as possible.

We cannot guarantee cancellation once an order has:

  • Entered processing.
  • Been transferred to the fulfillment provider.
  • Had a shipping label created.
  • Been shipped.

If an order cannot be canceled, the customer may need to follow the procedures described in our Return and Refund Policy.

CONTACT US

For questions about shipping, delivery, or tracking, contact:

Pawsaints
Owner: Danny Bonilla
Website: pawsaints.store
Email: bonillaalan278@gmail.com
Telephone: +1 (862) 410-3229
Business address: 118 Sheridan Ave, Roselle Park, New Jersey, United States