Refund policy

Return and Refund Policy

Last updated: August 24, 2026

At Pawsaints, we want you to feel confident about your purchase. This Return and Refund Policy explains how returns, damaged items, refunds, exchanges, and order issues are handled for purchases made through pawsaints.store.

1. RETURN WINDOW

You may request a return within 90 days of delivery.

To be eligible for a return, the item must generally be:

  • In its original condition.
  • Unused or unworn, except where reasonably necessary to inspect the product.
  • Returned with its original packaging when possible.
  • Accompanied by proof of purchase or your order number.

Items that show signs of misuse, intentional damage, unauthorized modification, excessive wear, or damage caused by a pet may not be eligible for a refund.

2. HOW TO REQUEST A RETURN

Before sending any product back, please contact us at:

bonillaalan278@gmail.com

Include:

  • Your full name.
  • Order number.
  • Email address used at checkout.
  • Reason for the return.
  • Clear photographs of the product if the item is damaged, defective, incorrect, or does not match your order.

Do not send a return without first contacting us.

Unauthorized returns may not be accepted or processed.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as possible.

For damaged items, please contact us within 48 hours of delivery when reasonably possible and provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the packaging.
  • A photograph of the shipping label when relevant.

Please do not discard the damaged product or packaging until we have reviewed your claim.

If the claim is approved, we may offer an appropriate resolution, such as:

  • A replacement.
  • A partial refund.
  • A full refund.
  • Another solution agreed upon with you.

4. CHANGE OF MIND RETURNS

If you simply change your mind and wish to return an eligible item, you may request a return within the applicable 90-day return period.

Unless otherwise required by law or confirmed by Pawsaints in writing, return shipping costs for change-of-mind returns are the customer’s responsibility.

Original shipping charges are generally non-refundable unless the return is caused by our error, a defective product, or applicable law requires otherwise.

5. SIZING AND FIT RETURNS

Because Pawsaints products are pet costumes and accessories, customers are responsible for reviewing the sizing information provided on the Site before ordering.

Dogs may fit differently depending on:

  • Breed.
  • Body shape.
  • Chest circumference.
  • Neck size.
  • Back length.
  • Coat thickness.
  • Individual proportions.

We strongly recommend measuring your pet before purchasing.

If you select the wrong size, the return may be treated as a change-of-mind return unless the item was incorrectly labeled, defective, or materially different from the sizing information provided.

6. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

  • Items showing signs of misuse or intentional damage.
  • Items damaged by chewing, scratching, tearing, or other pet-related use after delivery.
  • Items modified or altered after delivery.
  • Items returned outside the applicable return period.
  • Items for which we cannot reasonably verify the original purchase.
  • Products that cannot legally or hygienically be resold, where applicable.

Any exclusions required by applicable law will still apply.

7. REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Processing times may vary depending on the payment provider.

We are not responsible for delays caused by your bank or payment provider after the refund has been successfully submitted.

8. PARTIAL REFUNDS

In certain circumstances, a partial refund may be offered instead of a full refund.

This may apply when:

  • The product has been used beyond what is reasonably necessary to inspect it.
  • Parts or original packaging are missing.
  • The product has been damaged after delivery.
  • The customer agrees to keep the item in exchange for a partial refund.

Any partial refund will be determined based on the specific circumstances of the claim.

9. EXCHANGES AND REPLACEMENTS

We may offer a replacement or exchange when:

  • The item arrives damaged.
  • The product is defective.
  • You receive the wrong item.
  • You receive the wrong size compared with the size you ordered.
  • Part of your order is missing.

Availability of replacements may depend on current stock.

If the exact item or size is unavailable, we may offer an alternative product or refund, subject to your agreement and applicable law.

10. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at:

bonillaalan278@gmail.com

We cannot guarantee cancellation once:

  • The order has entered processing.
  • A shipping label has been created.
  • The order has been transferred to our fulfillment provider.
  • The order has already shipped.

If cancellation is no longer possible, you may need to wait until the product is delivered and follow the applicable return procedure.

11. LOST OR MISSING ORDERS

If your package appears to be lost or tracking has not updated for an extended period, contact us so we can review the situation.

Please provide:

  • Your order number.
  • Tracking information.
  • Confirmation of your shipping address.

Lost-package claims are reviewed individually based on tracking history, carrier information, delivery confirmation, and applicable consumer law.

12. ORDERS MARKED AS DELIVERED

If tracking shows your package as delivered but you cannot locate it, please first:

  • Check your mailbox and delivery area.
  • Check entrances, reception areas, and safe locations.
  • Ask household members or neighbors.
  • Verify the shipping address used for your order.
  • Contact the local carrier.

If the package still cannot be located, contact Pawsaints and we will review the available information.

A package marked as delivered does not automatically determine the outcome of every claim.

13. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs or losses may be the customer’s responsibility, except where applicable law provides otherwise.

Contact us immediately if you notice an address error.

We cannot guarantee that shipping information can be changed after processing has begun.

14. RETURN SHIPPING

Return shipping instructions will be provided after your return request has been reviewed.

Do not send products to our business address unless we specifically instruct you to do so.

For returns that are not caused by a defect, damage, incorrect item, incorrect size sent by us, or our error, the customer may be responsible for return shipping costs.

If the product arrived damaged, defective, incorrect, or materially different from what was ordered and your claim is approved, we will provide the appropriate resolution according to the circumstances and applicable law.

15. PET SAFETY AND PRODUCT CONDITION

Pawsaints products are intended to be used as pet costumes or accessories under supervision.

Damage caused after delivery by:

  • Chewing.
  • Scratching.
  • Biting.
  • Pulling.
  • Improper fit.
  • Leaving the pet unattended while wearing the product.
  • Use inconsistent with the product instructions.

is generally not considered a manufacturing defect.

This does not affect any mandatory rights you may have if the product itself was defective when delivered.

16. CONSUMER RIGHTS

Nothing in this Return and Refund Policy limits any rights that cannot legally be excluded.

Depending on where you live, you may have additional statutory rights related to:

  • Returns.
  • Cancellations.
  • Repairs.
  • Replacements.
  • Refunds.
  • Defective products.

Where mandatory consumer law provides greater protection than this policy, the applicable law will control.

17. CONTACT US

For questions about returns, refunds, cancellations, damaged products, sizing issues, or order problems, contact:

Pawsaints
Owner: Danny Bonilla
Website: pawsaints.store
Email: bonillaalan278@gmail.com
Telephone: +1 (862) 410-3229
Business address: 118 Sheridan Ave, Roselle Park, New Jersey, United States